Starbucks CEO apologizes live on 'Good Morning America'
Starbucks CEO Kevin Johnson is in Philadelphia where he is apologizing for the arrest of two men inside a Starbucks store there. Video of the arrest went viral, the man they were to meet, in the video, asking police why they were being arrested.
He could be heard on the video asking: “What did they get called for? Because they were two black guys sitting here meeting me?"
That family friend said the men arrived early for their meeting. Customers also said the men did nothing wrong.
Officers came after the manager of the store called police to report them as trespassing.
Johnson issued a written apology over the weekend, then spoke live to "Good Morning America" on Monday morning, again apologizing.
“The circumstances surrounding the incident and the outcome in our store on Thursday were wrong and for that I personally apologize,” he told Robin Roberts during the exclusive interview.
Johnson explained that they have 28,000 stores around the world and said certain regions use slightly different guidelines on how to handle different situations, but he said they are now reviewing all of their training.
“There are some scenarios where the police should be called. If there's a threat or disturbance, those may be appropriate times. In this case none of that occurred,” Johnson said.
More than 100 people protested outside the Philadelphia store over the weekend and even went inside to confront employees and Starbucks regional vice president Camille Hymes, who was there.
The men were not charged. The mayor and police commissioner in Philadelphia defend the officers and the mayor even asked a city commission to investigate Starbucks policy, but people are still very angry with what happened and now call for the manager of that store to be fired.
Johnson said he's looking into the situation as part of his apology to the men involved, he invited the them to personally meet with him.
“While we're working to solve this I'd like to invite them to join me in finding a construction way to solve this issue," said Johnson.
there's now a growing call for customers to boycott Starbucks.